Letters of Complaint
план-конспект по английскому языку по теме

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Letters of Complaint A formal letter of complaint is written to complain about a problem which has arisen: e.g. faulty merchandise, rude staff, inaccurate information, etc. It should explain the reasons for the complaint, and usually includes a suggestion / request / demand concerning what should be done: e.g. refund, compensation, etc.

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Language of complaint Mild or strong language can be used depending on the writer’s feelings and the seriousness of the complaint, but abusive language must never be used.

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Mild complaint I am writing to complaint about a factual error in yesterday’s newspaper. I hope that you will give this matter your prompt attention.

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Strong Complaint I am writing to express my strong disapproval concerning the offensive behavior of an employee at your company’s Winchester Road branch. I demand a full, written apology or I will be forced to take legal action.

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The Structure of the Letter The nature of the complaint should be clearly stated in the first paragraph. Each aspect of the topic should be presented in a separate paragraph containing a clear topic sentence. Each complaint should be supported by clear justification.

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The Structure of the Letter

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Useful Language mild complaint To begin letters 1) I am writing to complain about … 2) I am writing to draw your attention to (the problem of) … 3) I am writing to express my disappointment with … 4) I am writing to express my dissatisfaction with …

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Useful Language mild complaint To end letters 1 ) I hope this matter will be resolved as soon as possible. 2) I hope this matter will receive your immediate attention. 3) I trust this matter will not be treated lightly. 4) I am entitled to compensation / a refund.

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Useful Language strong complaint To begin letters 1) I am writing to express my annoyance with … 2) I am writing to express my extreme dissatisfaction with … 3) I am writing to express anger at … 4) I feel I must inform you how shocked I was…

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Useful Language strong complaint To end letters 1) I insist on … 2) I demand … 3) Unless this matter is resolved … 4) Unless satisfactory compensation is offered … 5 ) I will have no choice but … 6 ) I will be forced to take legal action.

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Linking Words Complaints and justifications can be linked together but nevertheless / however in spite of / despite the fact that although / even though

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Complaints and justifications can be linked together as follows: 1) I purchased the camcorder only a month ago but the rewind button does not function properly. 2) I purchased the camcorder only a month ago. Nevertheless, / However, the rewind button does not function properly. 3) The rewind button does not function properly in spite of / despite the fact that I purchased the camcorder only a month ago. 4) Although / Even though I purchased the camcorder only a month ago, the rewind button does not function properly.