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1. Types of booking

Room reservation-  this is booking of places and room in the hotel for money.

There are six types of booking:

• Guarantee booking
• Non - guarantee booking
• Double – booking  
• Group- booking
• Individual
• Collective booking

2. Guarantee booking – is a type of reservation: hotel agrees to wait a guest for a guarantee with his credit card. When the room is kept to a certain hour in case of No-show the card will be charged a penalty of one next day.
3. Non - guarantee booking.  It is a reservation for which no guarantees are provided by the guest is valid until 6 p.m. of the day of arrival, no-show penalties are not applied. After 6 p.m. the day of arrival, the reservation is canceled, and the room goes on sale.
4. Double – booking. Reservation of seats in access of available subject to the percentage of guest no- show, refused reservations, and extended stays.
5. Individual booking is a type of reservation when a person books a room for himself. For example, only person or with child/children, married couple and family.
6. Group-booking is a type of booking for 5- 10 room of one level and the same period of staying. There are two categories: corporative (price for corporative group is the lowest) and for travel agencies (price is a little bit low then for ordinary individuals).
7. Collective booking- is a type of reservation for 5- 10 room, like the group-booking, but with different periods of staying. There are two categories: corporative (price for corporative group is the lowest) and for travel agencies (price is a little bit low then for ordinary individuals).

2. Time-management

• Technology of organization of time and increase of efficiency of it is use.

Time management is the act or process of exercising control over time spent on specific activities in which efficiency and productivity are specifically increased. Time management can help you gain a range of skills, tools, and techniques used to accomplish specific tasks, projects and goals.

3. Description of rooms:

"Standard" - room category, which provides a more comfortable stay. The room has Slippers, towels, wardrobe, bedside table, TV, possible dental kit and tea station, necessarily with a window.

"Deluxe" - an improved standard; there is all the same as in the "standard", but the area of the room is larger and the conditions can be more comfortable in terms of beds, a mini-bar in the room, views from the window and so on.

"Suite" - one of the highest categories of rooms, usually always the best view from the window, sewing kit, dental kit, Slippers, shower cap and other amenities are included and replenished daily. Two rooms (one, depending on the star rating of the hotel, can be bulletproof), can be a dressing room,

4. ACCESSIBILITY CHECKLIST FOR HOTEL ACCOMMODATION

Accessibility is not standardized in the hotel industry and can be easily interpreted in different ways by hotel employees. Often hotel websites will show that they have accessible rooms, but their definitions may differ widely and they may not be designed to meet your needs.

Common areas:

1. designated handicap parking with a priority location in the parking lot.

2. step free access (level or ramped) and/or lift access to main entrance.

3. automated door opening.

4. ground level/lobby level accessible washroom.

5. elevator to above ground accessible accommodation.

6. level or ramped access to public areas.

Rooms:

1. wider entry and bathroom doorways – external 80 cm, internal 75 cm. Easy to open?

2. mid-height light switches and power outlets

3. lever type door handles

4. maneuvering space on each side of the bed – 90 cm

5. roll in shower

6. wheeled shower chair and/or wall mounted shower seat

7. grab bars in bathroom

8. lower hanging space in closet

Neighbourhood:

1. proximity to markets, pubs, restaurants ... up to 500 m distant.

2. proximity to health services.

5. Ten ways of handling guest Complaints:

1. Listen with concern and empathy.
2. Isolate the guest if possible, so that other guests won't overhear.
3. Stay calm. Don't argue with the guest.
4. Be aware of the guest's self-esteem. Show a personal interest in the problem. Try to use the guest name frequently.

5. Give the guest your undivided attention. Concentrate on the problem, no on placing blame. Do NOT Insult the guest.

6. Take notes. Writing down the key facts saves time if someone else must get involved. Also, Guest tends to slow down when they see the front desk agent trying to write down the issue.

7. Tell the guest what can be the best done. Offer choices. Don't promise the impossible, and don't exceed your authority.

8. Set an approximate time for completion of corrective actions. Be specific, but do not underestimate the amount of time it will take to resolve the problem.

9. Monitor the progress of the corrective action.

10. Follow up. Even if the complaint was resolved by someone else, Contact the guest to ensure that the problem was resolved satisfactory.

5. Room reservation

People can make a reservation in a hotel by:

- Telephone call

- Fax

- @mail

The Operator has to ask and tell about:

Dates

 Room categories

 Adults and children

Food plan ( OR Only Room, BB Bed and Breakfast, HB Half Board ( breakfast and lunch\ dinner), Full Board ( breakfast, lunch and dinner)

Special requests

Dietary concerns

Personal information ( surname and name, telephone number, @mail)

Transfer

Total amount

Guarantee booking

Check- in time

Cancellation policy

1.           Topic “Accommodation industry”. A hotel – a temporary home for travelers. Tell about the types of hotels.

Types of hotels where a traveler can stay

Today, the hospitality industry is a powerful economic system of a region or tourist center and an important component of the tourism economy. The hospitality industry is made up of various means of collective and individual accommodation: hotels, hotels, motels, youth hostels and hostels, apartments, tourist shelters, as well as the private sector involved in tourist accommodation.

Types of hotels:

• Business hotels

Business hotels are different from other types of hotels, in that they are aimed at working with a specific clientele - business people. That is why business hotels are often located in favorable places for business and negotiations: in the city center, in places with well-established transport links between them and train stations, airports, seaports, various exhibitions and galleries, as well as local business districts. activity. In addition to the convenience of transport infrastructure, business hotels take into account the other needs of their main customers: each room has the entire necessary set of office equipment, allowing business people to be surrounded by everything they need, which saves them valuable time and makes them choose this business hotel . In hotels of this kind, offices of various express delivery companies are often located, informative scoreboards with stock quotes, hotels provide the opportunity to rent their business hall for business meetings.

• Resort hotels

A resort hotel is a new trend in the hotel business and is an excellent option for a relaxing holiday and complete relaxation. These hotels have a large range of sports equipment and specialized facilities suitable for this purpose, for example, a tennis court, a swimming pool, a fitness center.

• Boutique hotels

Boutique hotels - this type of hotel with a small number of rooms, but with unique comfort and a remarkable level of service. The building of a boutique hotel should have an unusual or unique design of the entire interior, it should have a certain style and everything inside and outside should be designed within the same theme. By the way, boutique hotels can stand in places that were not chosen at all for guests to stay in: they can be hotels in the territory of old or abandoned factories, factories, old manors, castles, mills and aircraft hangars.

• Hostels

A hostel is a favorite option of a poor student or an economical traveler. Here you will not find chic decoration: there are several beds in the room, on which several people of different sexes sleep. Not always the room has a separate toilet and shower, sometimes it can be one for the whole floor. The hostel is a large hostel with a common kitchen, where there is a large fridge, where you can store your products in signed dishes.

• Mini-hotels

The appearance of mini-hotels is very common throughout the world, and there are a lot of them in Russia, in the countries of Western Europe, and in the countries of Eastern Europe. Their characteristic feature is a small number of rooms and breakfast included in the stay. Sometimes the name of a mini-hotel can be different, for example, in France they are called “chambre d'hôtes”, literally translating to mean “guest rooms”. In Germany they are called "rension" - guesthouses, for this type of hotel is characterized by the small size of the rooms and the fact that the reception desk in them is absent.

• Motels

The motel is a kind of hotel, which is in its essence a low-rise roadside hotel, with doors to parking rooms with a very ascetic atmosphere. The whole point of living in these hotels is to spend the night here and move on. Motels can be found in any country in the world. The cost of living here is low, but the level of security is also low.

2.     Topic “Accommodation industry”. Moscow hotels. Describe the hotel where you did practice.

Moscow is the business center of our county so there are a lot of local and international hotel chains here. Our college cooperates with many of them and every year sends students to practice in the best hotels of the capital. I have already visited 2 hotels: Ritz Carlton and Holiday Inn Suschevsky. The Ritz Carlton is a five-star hotel in which we have been practicing in the housekeeping department as maids. There we taught how to clean the rooms, make beds, studied the work of a mini bar and laundry. And in Holiday Inn, which is a four-star hotel, we worked in Front and Back Office as telephone operators.

There we were taught the algorithm for conducting telephone conversations, used the Opera program, and also known about other duties of the back office workers. In general, the practice is very useful. Students get a lot of experience that will be useful to them in the future, and so they begin to better understand hotel business.

3.     Topic “Accommodation industry”. Hotel services and facilities.

The hotel provides a large number of services. Each hotel creates facilities for its guests. Now I will list some of them:

Hotel Facilities

• Spa
• Semi open & outdoor restaurant
• Poolside bar
• Car parking
• Swimming pool/ Jacuzzi
• Public computer
• Disable rooms & Interconnecting rooms
• 24 Hour security

• Outside catering service
• Seating conference room
• Water purification system
• Gift shop

Guest Service

• 24-Hour room service
• Complimentary use of hotel bicycle
• Laundry service
• Tour & excursions
• 24 Hour concierge
• Meeting facilities
• Airport transfers
• Babysitting on request
• 24-Hour doctor on call

4.     Topic “Accommodation industry”. Hotel rooms. Categories of rooms. Describe the hotel room.

Each hotel, regardless of its star rating, there are basic categories of rooms designed for different segments of guests.

let's start with the cheapest - "Economy". this is the cheapest category of rooms in the hotel, it provides a minimum set of services for guests: shower, bed, wardrobe, bedside table, towels (one bath and one leg), TV (optional), can be without a window.

The next "Standard" - room category, which provides a more comfortable stay. The room has Slippers, towels, wardrobe, bedside table, TV, possible dental kit and tea station, necessarily with a window.

"Superior" - an improved standard; there is all the same as in the "standard", but the area of the room is larger and the conditions can be more comfortable in terms of beds, a mini-bar in the room, views from the window and so on.

"Triple" - room, category "Standard" with a larger area and three separate beds (or one large and one single) with a similar set of services.

"Business" - a room in which there is a bedroom and an entrance hall with a sofa, a table (on the table a pen with a notebook), a lamp, maybe a computer, a dental kit, a mini-bar in the room.

"Apartment" - room, which has an additional kitchen for cooking, convenient for families, there are all services in the "Business", mini-bar is included in the room rate.

"Suite" - one of the highest categories of rooms, usually always the best view from the window, sewing kit, dental kit, Slippers, shower cap and other amenities are included and replenished daily. Two rooms (one, depending on the star rating of the hotel, can be bulletproof), can be a dressing room, necessarily a bath in the room.

5.     Topic “City infrastructure “. Shopping in Moscow. Souvenirs shops.

6.     Topic “City infrastructure”. Moscow Restaurants. 

In Moscow there are a large number of cafes and restaurants with different cuisine, so any guest in the city can enjoy dishes at any time. Today I will tell you only about a few of the most popular restaurants in our city:

Café Pushkin

For many of Russia’s social elite, Café Pushkin is the place to go.

Designed to recreate the feel of a 19th century aristocrat’s house, the restaurant has become one of the most popular in Moscow, thanks to the quality of its food, the impeccable service and excellent vodka selection. The atmosphere of pre-Revolution Russia is delightfully charming, from the flowery script of the menu to aristocratic country house décor. Pushkin is the ideal destination if you want to be treated like Russian nobility and dine like a Tsar – but book ahead, the restaurant’s popularity requires reservation well in advance.

BUONO

When the Ginza Project, a company that owns some of the finest restaurants in Moscow, announced that they would be opening a restaurant on the 29th floor of Radisson Royal Hotel, everyone began to reserve seats.

The company has a reputation for the high quality of its restaurants that grace the streets of the capital, and Buono is no exception. The views from Buono are unashamedly spectacular, while the décor is elegant, with soft creams complementing the fine views on offer. The food is classical Italian; Chef William Lamberti is well known throughout Europe and has created an excellent menu. It’s always best to book ahead at Buono, as the window seats that offer the finest views over the city are quickly taken.

PICCOLINO

Italian for ‘small’, Piccolino is a cozy, homely restaurant – something of a rarity in Moscow.

Serving typical Italian food, the family friendly establishment is laid back, but this doesn’t compromise the quality of the food: good, hearty portions that are exceptionally tasty. The interior of Piccolino has been designed to replicate that of a large country house, and the décor is entirely fitting with the atmosphere of the restaurant. Piccolino is the place to come if your preference is quality of food rather than famous faces.

GALLERY CAFE

One of the best-loved restaurants in Moscow, the Gallery Cafe has been a bastion of the city’s cultural life for the last seven years.

The restaurant plays host to contemporary art exhibitions, concerts, performances and glamorous parties. In addition to an array of excellent global cuisine by Chef Sergey Markin, it’s easy to see why the venue has garnered such a grand reputation among Moscow society. The interior is chic, stylish and sophisticated and in the evenings when the lights are down, the venue provides the perfect romantic setting.

O2 LOUNGE

One of the best places to see and be seen, the O2 Lounge is half stylish Japanese restaurant and half trendy pre-club hangout.

The food on offer is delicious Japanese fare, with sumptuous sushi prepared in front of diners by the team of talented chefs led by Nicholas Courtois. Located on the 12th floor of the Ritz-Carlton hotel, the restaurant has spectacular panoramic views over Red Square and The Kremlin.

7.     Topic “Hotel Departments”. Rooms Department.

The rooms department of a hotel includes a variety of sub departments, including reservations that manages all types of group and individual reservations. Front desk that has the longest interaction with the guests and basically solves all the problems guests have during their accommodation, also it does  the check-ins and the check-outs. Housekeeping, that is responsible for cleaning guests’ rooms during their stay and after they leave. Concierge, that manages all the outside events guests might want to attend and also organizing excursions and tours to the nearest sights. Guest services that help guests in general (such as bellmen, laundry). Security is responsible for keeping the guests save and helping them in potentially dangerous situations. This department attends to the needs of the guests, from their first contact and reservations to check-out. This is why they are if not the most but very important.

8.     Topic “Hotel Departments”. Give the description of the Front & Back Offices. Tell about the most important duties of the Front office personnel.

Front office is a reception Desk and Back office is a room behind the counter, out of sight of the guest.

This service ensures the reception of the clients arriving to the hotel, check-in and placing them in the rooms. Front office operates all around the clock, usually in three shifts: from 7 to 15, from 15 to 23 and from 23 to 7 hours. This service is the largest by number of employees. It employs, as a rule, from 50% and more of the entire staff.

Registration of guests.

Definition of forms and sizes of deposits, authorization of credit cards of guests.

Preparation and delivery of room keys.

Making registration records about the guest in the information system.

Information service.

Processing and maintenance of guest accounts. Accrual and acceptance of payments.

Control of current debt. Preparation of settlement documentation and reports

9.     Topic “Hotel Departments”. The role of Housekeeping department. The main staff. (chambermaid, floor attendant, etc.) Their most important duties.

Housekeeping service fulfills the Central mission of the hotel as a means of accommodation-creates conditions for accommodation, rest, hygiene, all other aspects of the client's stay.

The main task of the service is to maintain in proper order and cleanliness of all residential and non-residential premises of the hotel, to provide guests with additional services corresponding to the category of the hotel.

Head of service

- Monitoring of timely cleaning and maintenance of all premises; ensuring the introduction of advanced cleaning technologies; scheduling of duty; control of fire safety measures

Head maid

- Control over the sanitary condition of the room Fund and public premises, the work of maids and cleaners of public premises. Sorting of used clothes, linen, etc., their label, delivery in washing; receipt, check and delivery of overalls; record keeping and control over the correct use of overalls

Maid

- Cleaning and equipment of rooms accommodation facilities, their maintenance in proper sanitary and hygienic condition. Cleaning of public premises accommodation facilities and maintaining them in proper sanitary and hygienic condition

Ancillary worker

- The execution of the utility, maintenance and auxiliary works

10. Topic “Hotel Departments”. The role of Engineering & Maintenance Department. Their most important duties.

Modern hotels are equipped with sophisticated engineering equipment, which provides a high level of improvement, maximum amenities and comfort. This equipment consists of the following groups: sanitary,power supply, elevator facilities, low-current devices and automation. Engineering and maintenance department is one of the many services of a hotel company, which is headed by the chief engineer or director of operation of the hotel building. The engineering department is responsible for maintaining complex systems in working condition and their repair. These systems are used both by hotel staff and by the guests. At the same time, the hotel management and staff have practically no control over how guests use the hotel equipment. However, the engineering service is directly responsible for such equipment.

11. Topic “Hotel Departments”. The role of F&B Department.

The members of the F&B Services team are required to perform a wide range of tasks which include preparation for service, greeting the guests, taking their orders, settling the bills, and performing various other tasks after the guests leave. F&B services include restaurant where guests usually have breakfast, lunch and dinner, lounge where guests could wait until their room is prepared while drinking a cup of coffee. Room Service delivers food directly to the guests’ room. Banquet Service organises different events and banquets in conference halls. In bar guests can relax and try some favorite alcoholic or nonalcoholic drinks. Outside Catering Service is needed for outside events such as short cruises, branches, dinners etc.

F&B is one of the most important hotel departments as it fully organizes guest meals and their eating which is as important as resting in rooms.

12. Topic “History. Traditions. Culture. Sightseeing”. International etiquette.

Business etiquette is a set of concepts about how to properly introduce yourself in different situations, participate in a dialogue during a conversation or the ability to behave during a business lunch, knowledge of these concepts can play a crucial role in doing business. There're five basic principles of behavior in a business environment. The first is positivity. The principle of positivity means that during communication with colleagues and partners you'll try to create a pleasant impression about yourself. The second principle of business etiquette is the principle of reasonable selfishness. Of course, you must  respect the opinion of your interlocutor. The third principle — predictability in business etiquette means that business communication has already developed certain behaviors that help to avoid awkward situations. The fourth principle — status differences reminds that in business all occupy different stages, and it also assumes certain rules of communication, including between chiefs and subordinates. The principle of appropriateness in business etiquette — means matching the manners and even clothing of each situation.

When with the guest come to you, the hotel staff should greet him with the words "good morning\afternoon\evening". When you're talking to him, you need to smile, you can not deny anything to the guest. Forbidden use words «okay» , «sure», professional jargon, profanity lexicon. It's necessary to contact the guest with words «Mr. …», «Mrs. …».

13. Topic “History. Traditions. Culture. Sightseeing”. Giving tourist information about the sights in the city center.

red square is the Main square of Moscow. Here are the frontal place, the monument to Minin and Pozharsky, The Mausoleum of Lenin, the necropolis of the Kremlin wall, GUM, the State Historical Museum, St. Basil's Cathedral, Kazan Cathedral and Red square .

Folk heroes became famous in all tourist brochures and city guides. It is understandable. After all, the majestic sculptural composition, cast from copper and brass, has been towering near the Kremlin for almost two centuries.

On a monolithic slab of black labradorite, fixed above the entrance, in letters of red quartz is written "Lenin". Inside the Funeral hall, which visitors enter by descending the left stairs, on a small pedestal is a sarcophagus with the body of Lenin.

Necropolis-a large cemetery located on the outskirts of ancient cities with tombs and stone tombs. A necropolis was also usually called a burial ground or a place of a large number of burials.

Gum building was built in 1814-1815g. g., it housed the Upper trade rows. After the revolution, the building housed various government offices. As the State Department store GUM was founded in 1921. nowadays the abbreviation GUM stands for the Main Department store.

The state historical Museum (GIM) is the national historical Museum of Russia, located on red square in Moscow. The Museum also owns the adjacent buildings of the mint and the Moscow city Duma. Reflects the history and culture of Russia from ancient times to the present day, is unique in number and content of exhibits.

It looks like a fairy-tale Palace. Initially, it was white, then, after each restoration, it began to decorate with bright colors. But the most colorful were the domes. The temple is unique in that all 10 domes drawings are different, there is no one similar to the other dome.

14. Topic “History. Traditions. Culture. Sightseeing”. Giving tourist information about the museums and exhibitions.

15. Topic “History. Traditions. Culture. Sightseeing”. Giving tourist information about the parks and monuments.

Moscow is a lively city, full of things to see and places to visit, from the Kremlin to lots of spots for shopping and sightseeing.

The sprawling city of Moscow is a mixture of historical and contemporary sights.

The Moscow Kremlin is one of the most ancient parts of the city and symbolises the whole of Russia. It is both a cultural sight, as well as the centre of the Russian state, and the residence of the President of Russia. The Kremlin is steeped in history. In 1990, the Moscow Kremlin and the Red Square were included into the list of UNESCO worldwide heritage.There are many tours offered around the Kremlin, and various museums are located inside the complex.

The Kremlin is open to visitors from Friday to Wednesday between 10h00 and 18h00.

Near the western wall of the Kremlin is the Alexander Garden. The park with an area of ​​about 10 hectares has a regular layout: 3 main alleys run parallel to the Kremlin wall. Historically, the Alexander Garden is divided into 3 parts: the Upper Garden, the Middle Garden and the Lower Garden. On the alleys of the Alexander Garden there are a significant number of historical sites and monuments. Grotto "Ruins" (Italian Grotto): a decorative grotto symbolizing the restoration of Moscow from the ashes; Osip Bove conceived it as a memorial to the city destroyed in 1812. Tomb of the unknown soldier with the Eternal Flame and the alley of hero cities: a memorial architectural ensemble dedicated to the Great Patriotic War of 1941-1945. Monument to Alexander I.

Fountain complex with sculptures. We can say that the Alexander Garden has become a real tourist brand in Moscow: high-quality landscaping and landscaping has been done here, luxurious flowerbeds and benches have been set up, and the cultural content over the years of its existence has become so rich that any museum will envy.

Also in Moscow there are many parks, the most famous: Gorky Park, Neskuchny Garden, VDNH, Kolomechnsky and others.

And there are many monuments: a monument to Peter 1, Pushkin, Vysotsky, Zhukov, Minin and Pozharsky and others.

Moscow is a very old city with a rich history and cultural heritage.

16. Topic “History. Traditions. Culture. Sightseeing”. Giving tourist information about the theatres.

Moscow is culture city. There are a lot of theatres.

Bolshoi Theatre

The Bolshoi Theatre (Большой театр, State Academic Bolshoi Theatre) is the most famous theater in Moscow and one of the largest and best opera and ballet theaters in Russia and in the world. “Bolshoi Theatre” is located in the center of Moscow” on “Teatralnaya” square (Theater Square). Theatre traces its history from 1776. The modern theatre building was built in 1825. A new stage for the Bolshoi Theatre, called the New Stage, went into service on 29 November 2002. It was built to the left of the theater's historic main stage. The Bolshoi Theatre repertoire includes mostly classical performances of opera and ballet.

Maly Theatre

“State Academic Maly Theater of Russia” (Малый театр, literally Small Theatre) is one of the most famous drama theaters in Moscow. The theater is located in the city center, next to the “Teatralnaya” square. The theatre traces its history to the Moscow University drama company, established in 1756. The repertoire of the theater includes famous Russian authors’ plays.

“Lenkom” theatre

“Lenkom” Moscow State theatre (Ленком) is one of the most popular theaters in Moscow. “Lenkom” name comes from the theatre old name “Lenin Komsomol theatre”. Theatre has been founded at 1927. Many famous Soviet and Russian actors worked in the theater throughout the years. The theatre repertoire contains both the classics theatrical works, as well as works of contemporary authors.

17. Topic “Hotel services”. You work in a 5-Star hotel. Speak about the services the hotel provides for different types of guests.

• Categories of guests:

* Business guests

Basic needs: 1. room for meetings and negotiations. 2. services of the business center. 3. Internet access. 4. room service 24 hours. 5. Laundry and dry cleaning services. 6. Express check-in and check-out 7. Daily Newspapers.

* Families.

Basic needs: taking into account the age of the children, it is necessary to take care of any special needs of the guests, for example, (baby bed, special linen for the child in the room, children's menu, Babysitting services or children's movies).

* Vip guest.

Basic needs: VIP guest service in the hotel aims to show and emphasize the importance of the guest. The reception of such a guest is the best advertisement for the hotel as a kind of guest, significantly affects the reputation and success of the hotel.

* Newlyweds.

Basic needs: the room for the arrival of such guests should be beautifully decorated and appropriately equipped: a letter or card with congratulations from the hotel; champagne in a bucket with ice and glasses; a gift from the hotel.

* Students.

Basic needs: it is recommended to obtain a separate guarantee from the head of the student group for possible damage in the rooms. The issue of guarantees should be agreed in advance with the team leader. It is necessary to inform the group accordingly.

* Athletes.

Basic needs: sports activities.

* Guests with disabilities.

Basic needs: employees should be aware of the devices and procedures available to people with physical disabilities. Guests with physical disabilities, using animals-assistants, for example, guide dogs, should be provided with educational access to all facilities of the hotel, including rooms, hotel facilities, etc.

18. Topic “Applying for a job”. Applying for a job: steps.

19. Topic “Applying for a job”. CV and covering letter.

If you’re interested in a company, you could write a letter of speculation. For jobs you see online, you might fill in an application (form). Frequently, though, you reply to an ad with your CV and a covering letter.

A cover letter is a single-page letter that you include with your job application.

You should always include a cover letter, unless the job advertisement clearly says not to.

When writing a cover letter, you should:

introduce yourself

mention the job (or kind of job) you're applying for (or looking for)

show that your skills and experience match the skills and experience needed to do the job

encourage the reader to read your resume

finish with a call to action (for example, asking for an interview or a meeting).

Keep it short. A cover letter is meant to be a summary of your resume, so don’t write more than one page.

20. Topic “Applying for a job”. Interview.

Interview

An interview is a conversation, meeting, exchange of views. We encounter interviews in our daily lives. For example, a doctor interrogates a patient, tries to establish the causes of an illness. As a rule, in an interview with a respondent, the interviewer writes down his answers. In some cases, to facilitate his work, not to distract from the conversation, resort to the help of an assistant interviewer, who keeps a detailed record.

The interview is not a massive one, but an individual or group method of examination. What questions are asked in the interview?

        Tell me about yourself —

        What are your strengths? —

        What are your weaknesses? —

  Why should we hire you? —

 Why are you leaving (have left) your job?

 Why do you want this job? —

 What are your goals for the future? / Where do you see yourself in five years?

What are your salary expectations?

 Tell me about an accomplishment you are most proud of