Правила телефонных переговоров
презентация к уроку по английскому языку

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“ Финансовый Университет при правительстве Российской федерации ” ( Финансовый Университет) Колледж Информатики и программирования Презентация пример Rules of telephone negotiations

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Goals and objectives Study and learn the rules of telephone conversations and also learn how to use them in everyday life .

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Plan Negotiations Before starting a conversation, think carefully : convenient time for a call and its duration ; clearly define the purpose of your call ; make a conversation plan.

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Greet the interlocutor Greet the interlocutor as kindly and energetically as possible. Come up with several ways to say hello . It is better to start a conversation with a client with the words "Good afternoon (morning, evening )" .

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Call yourself by Name Clearly state your first and last name. Then name the company you represent. ("My name is … Company”…”) .

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Find out the name of the interlocutor To do this, use the phrase "My name is… I'm sorry, but how can I address you ?“ To pronounce a name means to show respect for a person. It should not be pronounced with a tongue twister, it is better with feeling and at the same pace as the conversation is going on.

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Thank the interlocutor for the call At the end of the conversation, say goodbye to the interlocutor as kindly as possible. "If you have any questions, call us, we will be happy to help you." "Come, at any time convenient for you, we will be glad to help you", "Good day“.

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Find out if they can talk to you It is possible that at this very moment your client is engaged in a responsible and important business for him. Or your conversation is inappropriate at the moment for some other reason. Use the phrase "Is it convenient for you to talk now?"

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С onclusion K nowing the rules of a telephone conversation will help to establish a good relationship with the interlocutor and set a good tone .

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T hank you for your attention